Home » General » Suggestion Box » bring a 24 hour chat
Tue, 18 August 2009 13:16 Go to next message
Registered: March 2009
Messages: 1
I hate about send mail send mail they dont answer you about 1 hour or more, bring a 24/7 chat so people can chat directly to resolve issue
Wed, 19 August 2009 15:57 Go to previous messageGo to next message
Registered: November 2007
Messages: 511
We may start a chat service, but it would not likely be the preferred method of contacting support.

Email is still the best way to convey technical information.
Wed, 16 September 2009 22:24 Go to previous message
Registered: September 2009
Messages: 7
I concur!

Email support is fine, provided it is 24/7.

I am 150% satisfied with the performance of the VPSes, but on the occasion that I do need support from VPSVille, (I have my own Server Administrators on staff to handle 95% of all support requests), I have to wait anywhere from 2 hours to more than 30 hours for a reply. My clients are used to 24/7 support with a reply in less than 30 minutes, so the response times need work.

Other than that, I am very happy with the service, and am hoping to do alot of business with VPSVille. The response time would be the only deal breaker I could foresee.

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