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Tue, 18 August 2009 13:16  |
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Registered: March 2009
Messages: 1
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I hate about send mail send mail they dont answer you about 1 hour or more, bring a 24/7 chat so people can chat directly to resolve issue
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Wed, 19 August 2009 15:57  |
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Registered: November 2007
Messages: 511
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We may start a chat service, but it would not likely be the preferred method of contacting support.
Email is still the best way to convey technical information.
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Wed, 16 September 2009 22:24 |
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Registered: September 2009
Messages: 7
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I concur!
Email support is fine, provided it is 24/7.
I am 150% satisfied with the performance of the VPSes, but on the occasion that I do need support from VPSVille, (I have my own Server Administrators on staff to handle 95% of all support requests), I have to wait anywhere from 2 hours to more than 30 hours for a reply. My clients are used to 24/7 support with a reply in less than 30 minutes, so the response times need work.
Other than that, I am very happy with the service, and am hoping to do alot of business with VPSVille. The response time would be the only deal breaker I could foresee.
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