Home » Linux OS and Software » Discussion » 2 VPS Servers on VPSVille DNS problem
Thu, 04 August 2011 17:49 Go to next message
Registered: August 2011
Messages: 2
Hi we have 2 servers at VPSVille.

One is a VPS with a mysql database.
One is a VPS with a reporting server.

the report server get all information from the mysql database on the 2nd server.

Since Sunday, the report server cannot see the database server.
The stack trace stop at VPSVille.
1 parlsey.vpsville.com (67.227.82.14) 0.031 ms 0.012 ms 0.010 ms
2 * * *
3 * * *
4 * * *
5 * * *

any suggestions on how to resolve this?

Thu, 04 August 2011 23:03 Go to previous messageGo to next message
Registered: November 2007
Messages: 506
What do you mean by 'can't see'. Does ping fail? You may want to try clearing the firewall on both servers to ensure they communicate.
Fri, 05 August 2011 04:24 Go to previous messageGo to next message
Registered: August 2011
Messages: 2
Okay,
let me use the correct terms.

If you ping mysql.iplprogroup.com from any other PC outside of the VPSVille server farm then you get a reply:

Pinging mysql.iplprogroup.com [67.227.83.52] with 32 bytes of data:
Reply from 67.227.83.52: bytes=32 time=547ms TTL=46
Reply from 67.227.83.52: bytes=32 time=392ms TTL=46
...
...

If you ping mysql.iplprogroup.com from our other VPS at VPSVille then you get no reply:


PING mysql.iplprogroup.com (67.227.83.52) 56(84) bytes of data.
--- mysql.iplprogroup.com ping statistics ---
9 packets transmitted, 0 received, 100% packet loss, time 8045ms


When you run traceroute from the server to mysql.iplprogroup.com
then you get the following reply:

traceroute to mysql.iplprogroup.com (67.227.83.52), 30 hops max, 60 byte packets
1 parlsey.vpsville.com (67.227.82.14) 0.036 ms 0.012 ms 0.010 ms
2 * * *
3 * * *
4 * * *
5 * * *

Firewall is cleared on both servers.

I've requested VLAN setup between the 2 servers,
but unfortunately I have no idea how long this might take
since there's no communication back from support giving me an ETA.

I'm really not trying to be difficult,
but these are production server and because of the connection problem there's been an outage for 5 days.

It would be great if there's any other way I can contact support without logging a ticket and waiting 24 hours - 48 hours - none for a reply.

Thanks in advance.

Mon, 08 August 2011 11:03 Go to previous message
Registered: November 2007
Messages: 506
Hi,

We don't see this issue internally. Please open a support ticket regarding this.
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